# Downloading files

## Several options for downloading

There are three different ways to download files. You can ...

1. download all files of a transfer at once zipped in one zip file
2. choose granularly which files you want to download compressed as a zip file
3. download single files directly

All options have in common that the **site must remain open during the entire download process and do not differ in download speed.**

### 1. Downloading all files of a transfer

This option is preselected. Just press the blue "Download all" button to download all files from the transfer as one zip file. 

<img src="/files/AQe63ZHp0ewAUbICjclZ" alt="" data-size="original">

### 2. Selecting which files to download

Press the arrow next to the "Download all" button and choose "Select files". Then select all the files you want to download and click "Download x files".&#x20;

![](/files/Zsyk7gGIulk4SWKNFACA)

### 3. Downloading a file directly

You can download a single file directly by clicking the <img src="/files/XGVqRY4XNJ7za8jgvv4U" alt="" data-size="line"> icon next to the file name.&#x20;

## Troubleshooting

Problems downloading a transfer? This document is intended to help you. Just contact us in case your problem is not covered.

<details>

<summary>Download doesn't start or suddenly stops and makes no progress?</summary>

This happens when you close the download page. **Keep the download page open during the entire download.** Cancel the download in your browser and start the download again.

</details>

<details>

<summary>How can I open the download on an iPhone / iPad?</summary>

On these platforms, a download following [options 1 and 2](#1.-downloading-all-files-of-a-transfer) is not recognized as a zip archive in Safari. Click the magnifying glass <img src="/files/cU4G8r5jqCa2tfzH8EUy" alt="" data-size="line"> next to the download to open it in Files and unzip it there. Or manually go to the Files app and unzip the download there.

</details>


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